Tech support that comes to you to fix your home computer problems.


Hardware Problems

* Computer not starting, or crashing unexpectedly
* Internet connectivity, modem & WIFI issues
* Printers, printing or scanning issues and output problems
* Sound or video problems.

Software Problems

* Microsoft Windows problems
* Slow computer problems
* Virus problems
* Microsoft Office/365 - Word, Excel, Powerpoint, Outlook or Publisher problems
* Internet browsing & email problems

Computer Upgrades

* New computer setup
* Data backup and recovery
* Hardware upgrades or parts replacement


Based at Farmborough Heights, I provide tech support across the Illawarra from Helensburgh to Wollongong to Kiama.

I am happy to come out to you to fix your home computer problems by appointment between 8am and 8pm, Monday to Saturday.


* No large company overheads so I can charge a low hourly flat rate.
* Charged per 1/2 hour or part thereof.
* No call-out or booking fees.
* No same day service fees.
* No cancellation fees.
* No credit card surcharges.
* 10% discount for Seniors.

For a quote please call or email me.
Payments accepted via cash, credit card, direct deposit, Apple Pay & Google Pay.


About Me

I have over 20 years of IT support experience including helpdesk, desktop support and onsite support roles at Microsoft, IBM, Epson, Hewlett-Packard and large government departments.

My aim is to fix customers' computer problems, with the least impact on them. I also provide easy to understand explanations of your IT problems and tips for preventing common issues.



Contact Me

0480 100 788

Monday - Saturday: 8AM–8PM




I would like to bring to your attention that ever since I met Stephen Donsworth, his service to myself and my team has been second to none. His willingness to assist with issues, his pleasant disposition and his ability to solve IT issues, makes us believe that we are truly blessed to have him as the resident IT helpdesk person.

Peter D. 

I wanted to pass on my praise for Stephen Donsworth. Stephen just recently helped me with an issue and I was most impressed with his patience and ability to think out side of the square. Qualities that got a result.

Joanna S.

My staff and I would like to express praise for Stephen Donsworth from BITM - this office has almost reached the stage where it would be preferred that he is the only Customer Service Officer to deal with. He is very courteous, helpful, knowledgeable and gets the task done correctly, efficiently and in a timely manner.

Michael O.

Tech support that comes to you to fix your home computer problems.